Quality issues? Dirt behind the glass

Question

Level 1

43 points

Quality issues? Dirt behind the glass

Hi there,

I have just returned yet another 27" Cinema Display to Amazon because of quality control issues at Apple it seems:
There was clearly visible *dirt behind the glass screen* (i. e. sitting directly on the LCD panel itself) - this seems to be limited to the right hand side of the display. This was the second display with gunk (some weird smear) in the top right hand corner, and dust in the lower right hand corner.

Anybody else experiencing problems with the build quality of the 27" displays?

Regards from Berlin,
jan

MacBook Pro 13", Mac OS X (10.6.6), 4 GB RAM, 500 GB HD

Posted on Feb 14, 2011 8:51 AM

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Answer 1

Feb 14, 2011 3:40 PM in response to jorhh

I have noticed this on a 27" iMac I had, I took off the glass and cleaned the display ( http://www.ifixit.com/Guide/) It will void AppleCare. Are you buying them new? The 27" iMac is the same design just with a computer.
Hope this helps.

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Answer 2

jorhh Author

Level 1

43 points

Feb 15, 2011 12:56 AM in response to jorhh

macprorocks,

I am actually seeing this in two brand new 27" display I recently bought from Amazon (and returned). Hence, I will not risk performing anything "guarantee-breaking" procedure, but rather return them.

It's just sad so see Apple seems to have a problem building these otherwise great displays without these sort ot hickups.

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Answer 3

blakec

Level 1

9 points

Jul 5, 2011 9:28 PM in response to jorhh

jorhh -

How was Amazon with the return? Did they give you a hard time? Did they pay return shipping?

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Answer 4

jorhh Author

Level 1

43 points

Jul 30, 2011 4:14 PM in response to blakec

blakec,

Amazon (in Germany) was very helpful - they always are.

I wasn't happy with the quality of the product, so they took it back, no problem.

Greetings,

jan

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Answer 5

blakec

Level 1

9 points

Jul 30, 2011 7:15 PM in response to jorhh

Thanks Jan -

I had the same experience. Amazon is awesome. I told them there was dust under the glass - no problem. They sent me a new monitor with 2-day shipping and without charging my card. They gave me a UPS label and 30 days to return the old one. Very professional, zero cost on my part.

- Blake

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Answer 6

Ron

Level 2

395 points

Aug 2, 2011 10:42 AM in response to macprorocks

Is the glass retained with a magnetic strip to the main body and one simply needs to overcome the energy of the strip when puling it off . . . ? Anyway, how difficult? Thanks.

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Answer 7

Aug 22, 2011 8:47 PM in response to Ron

On the 27" iMac it is, however the glass is not tempered. It is easy to chip/break the glass.

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